Frequently Asked Questions.
Do you have Afterpay?
Yes we have after pay ! Enjoy shopping with easy payments.
How long will it take to get to me?
Unless we have to answer 20 emails a day asking if items have been posted....
We ship our amber products daily ASAP out of Brisbane and the rest is up to Australia Post. Generally times with in Australia are pretty good, NZ does take about 2-3 weeks some times, but this is out of our control. If you wish to ship express, we offer that for a small extra cost as well.
My order hasn't arrived yet !
Please feel free to contact us on the email below with your order number if your order is missing past 14 days. Mistakes do happen so please check the address on your order is correct and drop us a line on Facebook or email. We are here to help.
What colour amber is the best for teething?
All Baltic Amber helps with teething however there is a slightly more active ingredient in Lighter yellow milky or raw amber, with plain brown being a close second. Choose a design with a high amount of amber for bad teething.
What size do I need for my baby?
We cannot tell you as every child is different, generally babies wear 33-35cm but to be certain use a piece of string and a ruler to check the size you need. As a general guide babies 33-35cm, children's 36-47cm and adults 47cm+. Bracelets can be harder to guess so please measure using a tape measure or a piece of string and ruler.
How should it fit?
The necklace should fit babies so it is not too lose that it can be easily pulled over the face and so it cannot be chewed, but not too tight it is restricting. Older children and adults wear which is most comfortable.
Do you make custom orders?
Yes we do, however they are priced at the higher end of the price range. We do up to two mock ups for your approval, after 2 mock ups if you are still not satisfied, we suggest you purchase a premade item.
Do you do exchanges and refunds?
Yes we can exchange new items with proof of purchase with in 6 weeks of purchase. Please include all your details with the return as well as a return address. It is up to the customer to pay the $1 postage for returns, and we will send the replacement or swap out ASAP once received. For amber items life time warranty can be claimed via Little Smiles Amber according to their warranty and exchange guidelines. Please keep your warranty slips in a safe place. Some times there may be a cost invoiced for extending size larger, please remember to include all your details when you return your product.
Our amber items come with full warranty from Little Smiles Amber the supplier. You must have the item and the warranty card to claim warranty. For warranty on amber click HERE
Amber teething necklaces are completely safe when purchased by a legitimate Australian business following government safety protocols and guidelines and when used under supervision as per safety instructions.
All our amber is sourced from Australias largest amber wholesaler and is sold complete with certificate and safety instructions and is of the highest quality.
Amber safety guide lines
- Always use under supervision
- remove the amber when the child is sleeping or unsupervised
- Inspect the amber regularly for damage or excessive wear and replace under manufacturers warranty
- never let a child chew or suck the amber
- Insure the size fit correctly, not too loose as to come over the chin and not too tight. For more details on sizing check out out sizing information page
We'd love to hear from you. We endeavour to reply to every message as fast as we can.
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